Patra Insurance Insights

3 Insurance Industry Trends to Watch in 2020

Jan 10, 2020 4:46:11 PM / by Patra Corporation

A new year has begun, and it’s the perfect time to look forward and anticipate what’s coming next. While it’s impossible to predict what 2020 holds, we have a few ideas about where you should focus your energy. Being prepared for what’s next in insurance will help you stick to your business resolutions for the new year.

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Insurance BPO Industry 2019 Recap: What We Learned

Dec 27, 2019 10:30:00 AM / by Patra Corporation

The last year has been a great one for Patra, and for the insurance industry as a whole. Business process optimization remains at the core of what we do, but we’re closing out the year with renewed excitement and energy about technology, innovation, and partnership at deeper levels.

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Reinforcing your Insurance Agency Brand through the Customer Lifecycle

Dec 23, 2019 9:30:00 AM / by Patra Corporation

When it comes to running your insurance business, you have a lot on your plate. You’re consistently trying to exceed customer expectations, increase revenue, maximize efficiency, and help your business grow for the long term. It can be difficult to focus on marketing and branding your insurance business while executing service, but it will be much easier with a branding plan in place. 

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Improving Insurance Customer Experience on Every Channel

Dec 16, 2019 3:52:09 PM / by Patra Corporation

As technology continues to evolve, so do the expectations for customer communication. Customer experience can differentiate an insurance business as it strives to acquire new customers and improve renewal rates among existing customers. 

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Why Renewals are So Critical to Your Insurance Business

Dec 10, 2019 9:44:05 AM / by Patra Corporation

As the insurance industry continues to evolve, you’re likely focused on growing your book of business through new customers and additional policies. These efforts are extremely important—however, genuine growth isn’t possible without consistent insurance renewals and overall customer loyalty. 

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How Insurance BPOs Make Loss Run Ordering More Efficient

Dec 3, 2019 2:45:50 PM / by Patra Corporation

Like many insurance policies, commercial lines policies come with a specific set of requirements, reports, and data requirements. They also come with busy business owners who have a million things on their plate, and don’t think about their insurance policies until they need them. 

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How Can InsurTech Help Grow Your Insurance Business?

Nov 26, 2019 10:39:08 AM / by Patra Corporation posted in InsurTech

Let’s be honest: insurance isn’t an industry known for speed. It can be hard to keep pace with digital innovation while keeping a focus on growing your client base. Not only is technology constantly evolving—it’s expensive to purchase, maintain, and implement within a company’s existing processes. One solution is insurance technology, or InsurTech for short.

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3 Benefits of Outsourcing Insurance Claims Processing

Nov 22, 2019 4:30:48 PM / by Patra Corporation

Processing insurance claims quickly and efficiently is the top concern for insurance policyholders. If you’re able to gather information quickly, provide as much transparency as possible, and deliver a speedy resolution, you’ll reduce your operating costs and improve your brand reputation. 

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Staffing Your Insurance Business During & After the Holidays

Nov 8, 2019 2:53:45 PM / by Patra Corporation

With the holiday season and the end of the year approaching, you're likely faced with your team going on vacation and using up that accrued PTO before it expires. Additionally, the end of the year can be a high-turnover time as people look to retire or take the next step in their career in the new year.

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5 Things to Keep in Mind When Looking for Insurance Mail and Print Management Services

Oct 21, 2019 1:31:09 PM / by Patra Corporation

When looking at your insurance back office, you might be trying to move toward a more paperless process. That isn’t always possible when you’re catering to a wide array of customers with distinct communication preferences. Effective print management services are critical to ensure that your customers are receiving their documents in a timely fashion and that any return mail is being processed effectively.

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